Classic Creations (“we” and “us”) is the operator of (www.ispares.in) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Shipping Costs

We offer free shipping on all our products.

Additional Cost For Cash On Delivery Order (COD)

There may be a nominal charge for placing orders using Cash On Delivery (COD).

Return Due To Change Of Mind

Ispares will happily accept returns due to change of mind as long as a request to return is received by us within return window and are returned to us in original packaging, unused condition.

Forward & Return shipping charges will be deducted from the refund.

Additionally we may charge restocking fee of up to 5% of the total order value.

Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.

(Ispares) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Warranty Returns

Please contact product manufacturer for warranty related queries & claims

Transit Time

In general, domestic shipments are in transit for 5 – 9 days

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

Upon dispatch, customers will receive a tracking number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process For Parcel Damaged In-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process For Parcel Lost In-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

Need Help?

If you have any queries feel free to call or Whatsapp us at +919892906917

 

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