Most items sold on our website (www.ispares.in)
are returnable within the return window, except those that are explicitly
identified as “not returnable”.

Return window is for every product
category & is mentioned on the product page.

General Returns Policy

Products are returnable within the applicable return window if you’ve received
them in a condition that is physically damaged, has missing parts or
accessories, defective or different from their description on the product
detail page on CrateKart.com

Return will be processed only if:

  • It is determined that the product was not damaged while
    in your possession
  • The product is not different from what was shipped to
    you
  • The product is returned in original condition (with
    brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and
    all the accessories therein).

Products may not be eligible for
return in some cases, including cases of buyer’s remorse such as incorrect
model or color of product ordered or incorrect product ordered.

Products marked as “non-returnable” on the product detail page cannot
be returned.

If a defect exists, at its
option Ispares will: –

– Exchange the product with a
product that is new, or

– In the case where a replacement is
not available, Refund the purchase price of the product.

Categories with associated return
window and exceptions, if any:

Phone
Accessories

30
Days Replacement

These
items are eligible for free replacement within 30 days of delivery, in an
unlikely event of damaged, defective or different/wrong item delivered to
you.

 Phone
Screens/Display

30
Days Replacement

Phone screens/display are eligible for free replacement within 30 days of
delivery, in an unlikely event of damaged, defective or different/wrong item
delivered to you.

Please
keep the screen/display in its original condition with the clear plastic film
on the front of the screen/display intact, Failure will make the item
ineligible for replacement.

We
may contact you to ascertain the damage or defect in the product prior to
issuing replacement.

Phone
Batteries

30
Days Replacement

Phone
batteries are eligible for free replacement within 30 days of delivery,
in an unlikely event of damaged, defective or different/wrong item delivered
to you.

PC
Components

30
Days Replacement

These
items are eligible for free replacement within 30 days of delivery, in an
unlikely event of damaged, defective or different/wrong item delivered to
you.

 

How to return an item?

1) To raise a return request please
call us at 
9892906917,
Our customer care will initiate your return request.

Once we have received &
authorized your return request we’ll arrange a return pickup from your
location.

2) Pack the product securely in it’s
original packaging to make sure it doesn’t get damaged in transit.

Our delivery associate will then
collect the return package within 2 business day.

If we are not able to schedule a
return pickup to your address we’ll email you the return label with the
instructions to ship the package manually.

Replacement timeline.

The replacement will be shipped
within 7 days after the return package has arrived & inspected

Refund timeline.

– Refunds back to Credit Cards,
Debit Cards, Net Banking or Bank Accounts (NEFT) are credited within 3-5 days.

– Refunds of Cash On Delivery (COD)
orders will require you to send us bank account details (Account holder name,
bank name, branch, & IFSC code) to process it.

– Refunds in form of cheques can
take 10-12 business days to arrive via post.

Need Help?

If you have any queries
feel free to call or Whatsapp us at +919892906917

 

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