How can I check my order status?

You can check the status of your order by visiting “My Orders”

How do I know my order is confirmed?

We’ll send you an email and SMS when we confirm your order. You can also check your My Orders page. Click ‘Track Order’ below to view your orders.

What are the different statuses in My Orders?

The different statuses on My Orders are:

  • PLACED: Your order is placed
  • DISPATCHED: Your item has been handed over to the courier
  • DELIVERED: Your item has been delivered
  • CANCELLED: Your order has been cancelled
  • REVERSED: Your request to return/replace is in process
  • RETURNED: You have returned your item and received refund
  • REPLACED: Your replacement request is complete
  • COURIER RETURNED: The item is returned to by the courier as undelivered

Can I change my delivery address after I place an order?

You can change your item anytime before it is packed and ready for dispatch.

Click on ‘Track Order’ below to check if your address can be changed on your order.

Can I open and check the contents of my package before accepting delivery?

Currently, this option is not available for all purchases.

Why is the status on the courier’s website different from My Orders?

The information in My Orders is accurate and up to date. We will send you an email and SMS whenever there is any update on your order.

Why is there a delivery date range?

The delivery date range allows you to prepare yourself to receive delivery within these dates. Once your item is dispatched, keep tracking it by clicking on ‘Track Parcel ‘. Click the ‘Track Parcel’ button below to see where your orders are!

Which courier will deliver my item?

We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you.

Are there shipping and delivery charges for my order?

Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item’s information page.

What if my package is opened/tampered with?

If you feel that your package was opened/tampered with, please don’t accept delivery. Please contact Customer Support.

Why did I receive a partial order?

This could be because:

  • You have a single order with many items, that could have been shipped separately
  • You only have a single item order.

If an item is missing from a set or combo, please get in touch with us through ‘Customer Care’ below.

The order status is ‘Delivered’ but I have not received it. What should I do?

Check with your neighbor/front desk, etc. if someone accepted the package. If no one accepted delivery, write to us using the CUSTOMER CARE’

Does deliver to my location?

Enter your PIN code in the PIN code tool located on the item’s information page. It will confirm if we deliver to your location

Delivery was attempted but I was unavailable. What next?

Don’t worry, we’ll call you to check when you are available to accept the delivery. Our courier will also try to attempt to deliver your order over next 2 days.

Can I club my orders from different sellers to be delivered together?

Sellers could be located in different locations. We want your items to reach you at the earliest, so we ship them separately.

Can I schedule the delivery of my order per my availability?

Yes you can. Our courier will call you when your order is out for delivery. Please let him know if you wish to reschedule.

What happens to undelivered orders?

We attempt delivery many times. If undelivered, we will initiate refund.

Can I cancel my replacement request?

No problem. If you change your mind, you can refuse the pickup of your item.

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